A 99.9% Server Uptime
Our website hosting system is based on a secure, top–hole hardware configuration and a significantly customized Linux variation. So, regardless of what your web site is, or how many website visitors you’ve got, or even if there’s a DoS assault, our servers will stay up and your web sites will stay accessible online.
All our website hosting plans packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–rate hardware elements provided by Juniper. And on every router, we have set up a firewall with a sophisticated set of rules in an attempt to filter all suspicious requests.
As a result, in each of our data center facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Although we have given our best to curtail all potential risks with our cloud hosting packages and despite the fact that we offer top–quality technical support, sometimes the customer simply isn’t content with what we are offering. Or he wants to upgrade to a more powerful hosting service, such as a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely pleased, you will get a full refund.
24/7 Technical Support
If you happen to have a web hosting company, your tech support engineers are of primary importance. That is why we have punctiliously picked a highly skilled group of support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All technical support requests are responded to in under sixty minutes and our average support ticket response time is less than 20 minutes!