Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every support request you submit to us will be responded to within maximum sixty minutes. If for any reason whatsoever your support ticket or email needs further assistance from a server admin, we will without delay forward it and leave a note to let you know that your matter is being examined. If you make use of the Managed Services package, any of the server management tasks included there will be executed at a time of your choosing.
An Outstanding Customer Care Service
We’ll be at your disposal 24/7/365 to reply to any questions that you may have with regard to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server administration tasks, you can order our Managed Services package, which includes data backup space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Section
We have equipped the Web Control Panel with an in–depth knowledgebase, which offers exhaustive explanations of its features and functions. Plus, we have created exhaustive video tutorials that will further teach you how to carry out a specific task or resolve a typically experienced issue. All the educational articles and the video tutorials are easily accessible from every Web Control Panel section through the Help and Videos buttons located in the upper right corner.