Though this is not the mainfactor to recognize a dependable website hosting supplier from a bad one and a reseller from an actual provider, the option to call and speak with a live person is an indicator that you are not dealing with a one-person company and that you will be able to get in touch with somebody whenever you're in need of assistance. The phone support for website hosting services may range from common to dedicated, thus the issues that can be resolved with a phone call differ based on the specific company. In the general case, these issues are more basic and include billing or first level tech issues since more complex matters generally need a support ticket where both you and the administrators can follow the proceedings with a particular situation. Still, being able to phone call your supplier can save you lots of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your website hosting account.