Should you ever experience a problem with your website and be unable to take care of it yourself, ask the web hosting company’s customer support team to assist you to get the website back online. A fast solution would be the best-case scenario, but many hosting companies answer within twenty four hours and even more, particularly if you are working with a reseller. Even if the problem can be swiftly fixed, your site may not function satisfactorily or may not be reachable at all for a lengthy stretch of time, so you may lose prospective clients as it is pretty unlikely that anyone will be dying to go back to a website that’s out of order. That’s why, you need to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a timely manner. If an application update doesn’t proceed smoothly or if you delete something accidentally, for instance, the website should be restored speedily in order to prevent lengthened downtime.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any tech support ticket that you open or any email that you send is only 1 hour, even in case you contact us during weekends and legal holidays. Irrespective of the nature of your problem or inquiry, we’ll lend a hand instantaneously and will provide you with the necessary info to rectify any problem with your websites. The real reaction time commonly doesn’t surpass fifteen-twenty minutes, which means that you can just forget about waiting around for hours on end to get a problem fixed or even worse than that – waiting around one whole day only to get a reply that more information is needed while nothing’s resolved. We will give you assistance in an instant just because we know just how valuable time can be in the dynamic online era. The 60-minute reply time guarantee is valid for any technical or billing inquiry that you may have in regard to our website hosting plans.