A live chat is among the many methods of communication offered by some web hosting suppliers as a part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This way of communication is quicker as compared to a support ticket and it makes it much less likely to misunderstand or misspell anything as compared to a telephone call with an agent. Furthermore, when the issue that you experience needs some time to be investigated and taken care of, you can do something else at the same time instead of just waiting, as you would have to do if you call. You can also use a live chat support service absolutely free provided that you have world wide web accessibility even when your hosting provider is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Website Hosting
Along with the telephone and ticket support, we offer live chat support too. You are able to contact us every single day, including holidays and weekends, and we can give you more info about the website hosting plans
that we supply in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for entirely tech issues you need to open a trouble ticket to the technical support, as such issues require additional time to be resolved, you may still get in touch with us on our live chat for some technical details. For instance, we can help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you a long time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.