The presence of the customer and tech support that a website hosting company offers can tell you a lot for the services which they supply as well. In case you can use just emails and tickets, you have most likely found a reseller and not the web hosting supplier. When this is the case, you may have to wait for a couple of days in order to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the actual website hosting company for further help. When the supplier offers several means of communication with fast response time that are available at any time, they are most likely the top provider, not a reseller. So you will take advantage of prompt assistance and top quality support since they'll have direct access to the servers where your account is. Regardless of the issue - technical or sales, it's generally much better to be able to communicate with your hosting company right away through your favourite method of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting packages are round-the-clock, which means that you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an email. In case you already have an account, you can open a support ticket on top of the other three methods of communication. You can choose the best way to contact us depending on where you are or the equipment you use. We will assist you for more or less any hosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Dedicated Servers
We know how important it is to get prompt support in general, let alone when you operate an entire server, that's why each dedicated server that we offer comes with 24/7 support with 1-hour answer time warranty regardless of the problem. The service is free of charge for all the issues with the server or the software that was installed from our admins through the setup, therefore you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing area or you can send an email, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you could employ our live chat service and talk to an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server package through the billing Control Panel.